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Skin Care, Acne Treatments, Acne Information

Jevelle - Proudly stands behind the quality products that we sell. You may return any unopened merchandise in its original condition within 30* days of receiving your order. We will refund the total sales amount, less a 15% restocking fee and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.

Note: A Return Authorization (RA) is required prior to shipping your package back to us. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. You can e-mail us at returns@jevelle.com

Any claims for damaged items in shipping must be submitted to our Customer Service Department within (3) business days after delivery. We will not be responsible for, nor issue a refund, if notified after (3) business days.

If the return is the result of our error, we will arrange to have the item picked up via UPS and returned to our warehouse. We will issue a complete refund including the original shipping costs.

Items that are returned more than 30 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will not be accepted.

If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 15% restocking fee and the original shipping charges.

No Exchanges

Due to our changing inventory, we cannot accept exchanges.

How to Return An item

1. E-mail us for a Return Form- The Return Form needs to be filled out completely and signed before we process your return. Using this form, tell us why you are returning the item in as much detail as possible. Upon receipt of this form by United States Postal Service mail we will issue an RA# for the return.

Packing your return

2. Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form. Please clearly write your RA # on the outside of your box.


Shipping your return

3. If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FEDEX to ensure proper tracking of your product.


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Revised: October 24, 2002.